RAYVO
3D Viewer

Support

RAYVO 3D Viewer for iPhone, iPad and Android

RAYVO 3D Viewer opens GLB, glTF, STL, OBJ, PLY, 3MF, FBX, STEP, IGES, BREP and FreeCAD files entirely on your device: no account, no uploads, no internet needed.

Contact
E-mail mikii4074@gmail.com. Include your device model, the app version (Settings › About) and, if possible, the file that causes the problem.

Frequently asked questions

How do I open a model?
Tap Open file, or choose “Open in RAYVO 3D” from the Files app, Mail, AirDrop or your Android file manager. No file at hand? Tap Try a sample model.

My file doesn’t open.
glTF files that refer to separate .bin or texture files can’t be opened alone; use a .glb or a self-contained .gltf. Very large CAD files may need more memory than the device has; try a lighter export.

How do I restore my purchase on a new device?
Open the plan screen (tap the plan badge at the top) and tap Restore purchases, signed in with the same Apple Account or Google account you bought with.

How do I cancel a subscription?
iPhone/iPad: Settings › your name › Subscriptions. Android: Google Play › Payments & subscriptions › Subscriptions. You keep access until the end of the paid period.

What do PRO and STUDIO include?
PRO: all exports (STL, 3MF, OBJ, GLB, parts ZIP), exploded view, print split with plate packing, the technical PDF report, and no ads. STUDIO: everything in PRO plus the full CAD drawing package.

Is my data uploaded?
No. Models are processed only on your device. The free version shows ads from Google AdMob; see the Privacy Policy.


الدعم

للتواصل: mikii4074@gmail.com — اذكر طراز جهازك وإصدار التطبيق (الإعدادات › حول) والملف الذي يسبب المشكلة إن أمكن.

استعادة المشتريات: افتح شاشة الخطط واضغط «استعادة المشتريات» باستخدام نفس حساب Apple أو Google الذي اشتريت به.

إلغاء الاشتراك: على iPhone/iPad: الإعدادات › اسمك › الاشتراكات. على Android: ‏Google Play › الدفعات والاشتراكات.

خصوصيتك: تتم معالجة النماذج على جهازك فقط. سياسة الخصوصية.